ORACLE APPLICATIONS SUPPORT

Continuous Improvement Methodology

Oracle ERP Expertise

Service Flexibility

Our Expertise

The right support partner lifts your business up, frees up your internal resources, and provides solutions to problems impacting the bottom line. If you aren’t experiencing this today, then it’s time to try out Inyxa’s Applications Support Team to see the difference yourself.

As an Oracle partner since 2008, and experts in E-Business Suite, Inyxa has built a strong reputation in supporting Oracle EBS Manufacturers, Retailers, and Distribution companies around the world.  As a company founded on Oracle WMS implementations and known in the Oracle community as one of the top global WMS partners, Inyxa is uniquely positioned to support any Oracle EBS company that counts on their manufacturing processes and supply chain operations to be the foundation of their success.

We combine our Chicago-based Oracle EBS consulting team with our first-class offshore team to provide our customers with expertise and world-class application maintenance and support. We have a fully equipped end-to-end Oracle EBS Applications Support Team to meet your needs and unique business requirements.

Historically focused on delivering SCM implementations and solutions for Oracle most complex customers, we’ve infused that attention to detail,  into our EBS Application Support Team providing a best-in-class experience for our customers.

Our Goal

A great support team entails precise, prompt and knowledgeable representatives that work to solve problems diligently every step of the way. At Inyxa, we take it one step further with two key focuses within our Application Support Team.

First, we devote our time and expertise to every customer in providing an elite customer service experience where all of your inquiries are responded to, answered and resolved as efficiently as possible. Combining our offshore team with a Chicago-based consultative analyst, we provide you with a potent combination of availability, expertise, and reasonable pricing.

Second, we want our customers to become less dependent on our partnership over time. This is true. We know that expertise and quick resolution is a standard many of our competitors hold. We  also understand that as our customers’ business evolves, the systems that support them do too. Our key difference is developing a continuous improvement plan with our customers to get their systems working smoother over time. Small, incremental changes, meeting periodically with the users, and providing an investigative approach to the ‘why’ behind troubleshooting is the model we live by.

Quick answers, expertise, and a path to your independence  – this is our Goal.

  • Expertise in Supply Chain Execution and Planning
  • Lower Operating Costs
  • Improve Business Focus
  • Reduce Risk
  • Gain Long-Term Growth
  • Increased Business Agility
  • Enhanced Efficiency
  • Greater Visibility Across Entire Business

“Whether it’s projects or day to day support, Inyxa became a go to partner for our internal team.  The Inyxa team’s knowledge and skills in WMS and Supply Chain projects is extraordinary.  The team understands the frustrations and requirements from the business users and is able to bring solutions to the table, instantly.

The Oracle Applications Development Support Team has a very strong bench of team members to support a wide variety of Oracle technical/development issues.  Whether it’s ASCP, Demantra, EDI, SOA or OBIEE there’s an Inyxa team member ready to assist with any day-to-day support issues that arise.”

Lesley Van Auken, Director Business Applications, Zodiac

Flexible Models to Meet Your Needs

Ongoing Support

Are you not getting the most out of your Oracle EBS investment, burdened with too many support tickets and frustrated users? How are these unresolved matters affecting your day and bottom line? At Inyxa, you can count on our talented support team to ensure that we will take that burden off your shoulders. From detailed troubleshooting, to strategic problem solving, our team is ready to assist every step of the way.

  • Forms errors
  • Transactions stuck 
  • Workflow issues
  • Questions about functionality
  • Concurrent request errors
  • Roadmapping
  • Quarterly Reviews
  • Training Sessions

On-Demand Support

Frustrated with your current Support partner? Not enough need for Ongoing Support? Our on-demand team is the perfect service plan for your organization. Get access to our team and try us out.

  • Access our easy to use support portal to open tickets
  • Monitor your ticket usage and key support metrics
  • Blended Rate
  • Onsite/Offshore Rates 
  • See the difference right away

Consulting Support

Need assistance in finding the correct solution? At Inyxa we are focused on helping customers create methodical and predictable ways to improve business results and performance, across the organization. Our staff consists of technical experts and business professionals with extensive functional and industry-related experience. Inyxa enables clients to plan, observe and adjust their business by leveraging superior, state of the art technology.

  • Supply Chain Strategy
  • Warehouse Transformation
  • Implementation Services
  • Inyxa ConneX – Custom Enterprise Applications

INDUSTRIES WE SERVE

Retail

Food & Beverage

Pharma & Life Sciences

Distribution & CPG

Industrial Manufacturing

Hi-Tech